Privacy Policy

1. Who We Are

LoftLuxe Creations Limited is a brand operating in Ireland, offering premium slim-frame steel doors to clients including homeowners, architects, builders, and interior designers.

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Contact Information:

• Website: www.loftluxe.ie

• Email: info@loftluxe.ie

• Phone: 085 838 84 98

• Registered Address: Unit 6 Royal Rock, Ballybane Industrial Estate, Galway, Co. Galway, H91 E2W7

2. Information We Collect

 

We may collect and process the following types of personal data:

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A. Information You Provide to Us:

• Name

• Email address

• Phone number

• Company name (if applicable)

• Project details or enquiries

• Any other information provided via contact forms, lead forms, or social media

B. Information Collected Automatically:

• IP address

• Browser type and version

• Device type

• Location data (approximate)

• Website usage data via cookies and analytics tools (e.g., pages visited, time on site)

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3. How We Use Your Information

We use your data for the following purposes:

• To respond to your enquiries and provide quotations

• To process and manage your orders

• To improve our website and user experience

• To run Meta (Facebook/Instagram) advertising campaigns

• To send promotional messages (if you have consented)

• To comply with legal obligations

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4. Legal Basis for Processing

Under GDPR, we rely on the following lawful bases:

• Consent – When you give explicit permission (e.g., via lead forms or newsletter sign-ups)

• Contract – When processing is necessary for the performance of a contract

• Legitimate Interests – For purposes like marketing and website analytics

• Legal Obligation – Where required by law

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5. Marketing and Advertising

We may use Meta Ads (Facebook and Instagram) to reach potential customers. This includes:

• Running ads targeted based on user interests or behaviour

• Using Meta lead forms to collect your information (e.g., for quotes or brochures)

All data collected via Meta platforms is processed in accordance with Meta’s policies and GDPR.

You can opt out of our marketing emails or remarketing campaigns at any time.

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6. Cookies and Tracking Technologies

Our website uses cookies to:

• Ensure website functionality

• Analyze traffic and improve performance (via tools like Google Analytics or Meta Pixel)

• Enable remarketing and conversion tracking

You can manage cookie preferences via your browser or our cookie consent banner.

For more information, please refer to our [Cookie Policy] (if separate – otherwise integrate here).

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7. Sharing Your Information

We do not sell your data. We may share data with trusted third parties including:

• Service providers (e.g., hosting, email marketing)

• Advertising platforms (e.g., Meta, Google)

• Delivery/logistics partners (if applicable)

• Legal or regulatory authorities if required

All third parties are contractually obligated to protect your data.

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8. Data Retention

We retain your personal data only as long as necessary for the purposes it was collected:

• Enquiry or quote data: Up to 2 years

• Order and transaction data: Up to 7 years (for tax/legal reasons)

• Marketing data: Until you opt out or withdraw consent

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9. Your Rights

Under GDPR, you have the right to:

• Access your data

• Correct inaccurate data

• Erase your data (“right to be forgotten”)

• Restrict or object to processing

• Withdraw consent at any time

• Request data portability

To exercise any of these rights, email us at [Insert email address].

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10. Data Security

We use appropriate technical and organizational measures to secure your data, including:

• SSL encryption

• Access control

• Secure storage systems

However, no method of transmission is 100% secure.

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11. International Transfers

While we operate in Ireland, your data may be processed or stored in countries outside the EU, such as the United States, when using third-party platforms (e.g., Meta, Google). We ensure that appropriate safeguards (e.g., Standard Contractual Clauses) are in place.

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12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

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13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Material changes will be communicated clearly.

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14. Contact Us

For questions or concerns about this Privacy Policy or how we handle your data, contact:

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LoftLuxe Creations Limited
Email: info@loftluxe.ie
Phone: 085 838 84 98